Luxury automotive — marketing, sales ops & internal tooling
I came in as a sales rep and started noticing problems everywhere. Broken processes, bad data, tools that didn't do what the team actually needed. I figured out pretty quickly that I could fix most of it myself, so I taught myself how Salesforce works underneath, learned the architecture, and brought in the right specialists for the parts I couldn't build alone. Now I run marketing, sales ops, and internal tooling. Most of what happens between someone seeing an ad and a rep closing a six-figure sale runs on systems I built or manage.
- Salesforce rebuild. Restructured the whole org from the ground up. Custom objects, lead routing automation, rep-specific workflow views, and an internal follow-up hub the sales team uses every day.
- CallForge. A custom predictive auto dialer on Twilio and Salesforce. Priority queues, voicemail beep detection with auto-drop, hot lead reallocation, full call logging. No off-the-shelf dialer did what I needed, so I built one that did.
- Paid acquisition and analytics. Meta and Google ads at scale, UTM and attribution tracking, Looker dashboards, CallRail, landing page work. If a lead touches something, I want it tracked.